Enterprise Rent-A-Car

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Reviews of Enterprise Rent-A-Car

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  The Huffs Added 2018-10-19

  ★ ☆ ☆ ☆ ☆
  If you need to return the vehicle to Toronto Pearson Airport, expect to pay $350 drop off fee at this location. BUT, if you head to Windsor and go to the Enterprise on Tecumseh Rd, you'll only pay $150 in drop off fees. Going to Windsor for THAT price, is worth the cost in gas.
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  freddy Added 2018-10-06

  ★ ☆ ☆ ☆ ☆
  Insurance company arranged for my wife to have a rental while her car was being repaired. When I arrived at the rental office there were three agents there but only one helping a customer. I patiently waited for one of the other two employees to help me but they were too busy on their phones. After about ten minutes, when the first customer was almost done, one of the reps decided it was time to help me. I gave her my information and she informed me that they had received my reservation but had no vehicle for me. She said she might be able to get me one by the end of the day. I explained to her my need for a vehicle right away but she did not seem concerned and again stated that she had no vehicle for me. She offered no apology but said I was welcome to call back later to see if a car was available. I had to call my claims adjuster to get him to secure a vehicle from the other rental agency in town
  They treated me awesone and apologized for enterprises bad service.
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  Margaret Dow Added 2018-09-06

  ★ ☆ ☆ ☆ ☆
  Well done charging $80 for insurance when the car is being covered by his insurance company. Do you enjoy taking advantage of trusting people?
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  Jim MacQueen Added 2018-09-03

  ★ ★ ★ ★ ☆
  Excellent service, but they were unable to provide my visiting cousins' need for a 7-passenger vehicle. Take note, it is "always" wise to reserve your rentals as far in advance as you can! Especially those with higher seating capacities! Also very surprised toearn that they did NOT have child seats or boosters to rent. Apparently only at airports!!!
  In all fairness, none of the car/truck rentals here in Chatham could provide the vehicle or the child seats when needed, but Enterprise was the only agency to keep a sliding reservation open & actually called on my cousins' final day, with a vehicle! Too late, but Enterprise never did quit trying!
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  jen g Added 2018-08-26

  ★ ★ ★ ★ ★
  I have used this company many times. I have always been treated extremely well and feel that I am important every time I am there.
  Recently my daughter and I were in an accident and the insurance company arranged for a rental for her. They were awesome. She was treated well and she said they seemed genuinely concerned about her wellbeing and went out of their way to accommodate her. (I wasn’t even with her to get the car). Plus she was given a black Volkswagen Bug, she was thrilled.
  This is a busy place. I think they need more agents and cars because of the high volume that comes though the doors. But they are thoughtful and kind and I will always recommend them.
  Thank you everyone!
  Jennifer

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